We’re here to help!
Whether you have questions about our handcrafted items 🎨, need assistance with an order 📦, or just want to share some feedback 💬, we’re all ears! Reach out anytime, and we’ll get back to you within 24 hours. 🕒
📬 Get in Touch
Contact Details
👤 Contact Person Simarjeet Singh
📧 Emailcontact@fatehcart.com
📞 Phone+91 (988) 851-8293
⏰ Support HoursMon – Fri, 10 AM – 6 PM (IST)
📍 Visit Our Studio
Come see our handcrafted collection in person:
- Address: Guru Nanak Nagar Street No.2, Amloh Road, Khanna, Punjab 141401 🇮🇳
- Store Hours: Monday – Saturday, 10 AM – 6 PM 🏛️
❓ Frequently Asked Questions
🌿 Products & Customization
- What materials are used in your products?
- We use mostly natural ingredients 🍃, including plant-based oils, essential oils, herbs, and natural waxes to ensure quality and care.
- Do you offer custom or personalized orders?
- Yes! ✨ We offer custom scents, personalized packaging, and unique gifting options. We love creating something special just for you! 🎁
🚚 Shipping & Tracking
- How long does shipping take?
- Most handmade products are dispatched within 2–4 business days 🚀. Bulk or customized items may take a little longer as we prepare each piece with extra love.
- Do you ship internationally?
- Yes, we do! 🌎 Fatehcart ships worldwide so you can enjoy our products no matter where you are.
- How can I track my order?
- Check your email for a tracking number once your order ships! Simply enter it in our "Track Order" section for real-time updates. 📍
🔄 Returns & Damages
- What is your return and exchange policy?
- Your satisfaction is our priority! 🧡 We offer full refunds on items like soaps, candles, and shampoos. Just send it back with a brief reason so we can keep improving.
- What if my item arrives damaged?
- Please contact us within 4 hours 📸 of delivery with photos of the damage. We’ll work fast to make it right!
⚠️ Important Note:
While most items are returnable, glass items that are broken or damaged are not eligible for return or refund. 🚫🍷
✨ We're Here for You
Our friendly team is ready to help with orders, shipping, or product care. Contact us anytime—we’re just a click away! 💻