Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of fatehcart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Sweater-bomb! Very soft, pleasant to the body, the color is almost the same as in the photo. On size 44 fits well, sits slightly freely, if you are more than 44 sizes do not recommend, since the sweater is thin enough, it will emphasize the shortcomings of the figure. With the store did not communicate, the goods were immediately shipped and delivered to Moscow in 9 days.
R***r –
Quality is good! But, as already written in other comments, up to a maximum of 44 sizes-next will not be very (
M***a –
The color of the Brown came out for some reason mustard more (but it’s only in the photo). Live saturated brown color
Customer –
Soft, pleasant to the body. I liked it very much
N***a –
Lovely basic sweater. Life is darker than in the photo, but the color is a bomb. Very soft touch. The only thing, I thought it would be freer. But no. My size is 42/Xs. Sits not bad. At 44-46 it will be completely fit, I do not recommend
E***a –
A good soft sweater, made soundly.
A***a –
Very nice to the body jacket
A***H –
Too straight in the guise, but the quality is good
R***r –
Excellent soft sweater, perfectly fit the parameters 86/62/height 172
O***a –
Soft, but the color is very different from the photo
J***S –
Quality is good. Cut non-free, and tight-fitting
I***a –
Very pleasant to the body. I did. But it fits pretty hard. My parameters are 93-74. And straight in the guise
K***a –
Very soft thin sweater. Corresponds to the description. I’m very thin, so I’m a little overweight. But I am completely happy with the purchase
O***a –
A good basic thing, for your money is very much even! Recommend. Cut fitted a little, the fabric is thin, would recommend girls not more than 44 sizes, skinny)
M***a –
The quality is excellent, thin, soft. In the composition of cashmere, cotton.
I***a –
Cool sweater, I want in a different color. Soft does not prick.
R***r –
Ordered 06.09 came to the Post Office 07.10, on the sewn birochka in the composition indicated 50 wool, 25 cotton, 10 cashmere, 10 modal, 5 elastane. very soft, at 44 fitting, I will complement after washing.
I***o –
Nice sweater. The fabric is pleasant to the body. On me sits like a turtleneck. That’s exactly how I planned it. I haven’t worn it yet. Later I can add photos.
A***a –
Very soft, pleasant to the body knitwear. On the size 42 sat on the figure.
E***a –
Sooo nice, soft, at 44 size sits so
Y***n –
Pleasant to the body
O***a –
Sweater chic .. I recommend .. but the star took off for color .. sent the wrong .. ordered Blue. Sent blue… but the sweater itself is chic and the color is good .. take it.. Very good ..
D***a –
Corresponds to the description and photo
D***a –
A good sweater, but I thought it would be more free. On the parameters 85-65-95 is not tight, but not very freely.
V***a –
Excellent sweater, very soft and pleasant. On the parameters 87-74-93 sat perfectly!
E***a –
Cool! Soft Soft
G***g –
I did not expect this quality. Soft, light, not thick. Excellent for every day. Approached 46R. Now want in other colors
O***a –
Jacket without smell, sewn well, came up perfectly, delivery Fast 3 weeks to Moscow, my size is 42-44 Russian
Y***A –
The quality is very nice. Ideal for 40-42. Or 42-44. At full 44 I want something a little freer. And so everything is super!
K***a –
Very good
N***a –
Girls, unrealistically cool and cozy blouse, I did not want to shoot it. Happy with the purchase.
I***r –
The material is pleasant to the touch, the color corresponds to the present Noah photo. On the size 42-44 sat well
K***a –
Divine sweater! The material is very nice 🙂
G***g –
At first I bought a black sweater, it turned out to be so cool, that I bought two more (brown and burgundy). Very satisfied, thank you. For the tip special thanks @ irilook
A***a –
In the sock as will not know, but pleasant very material. But unfortunately I was sent the wrong color, together dark blue-blue. Left, opened a dispute, immediately without problems solved
Y***a –
Great! The fabric is very pleasant, it sits relaxed on the Russian 40 pp., not in the guise)
Customer –
Very nice body, looks very good, basic turtleneck
D***a –
The order reached in 10 days, which is not usual at all)) the quality is super!!) I bought of course at the tip @ irilook❤
E*** –
Quality at altitude is simple! What I wanted. And on the parameters 82/62/86 sat perfectly! Thank you so much! Super!
E***a –
Already take the second time, quality delight! And to the touch soft, in the slave on shooting fire! A bunch of clothes with alishka watching here @ mazestka
O***a –
In general, norms, seams curves
A***a –
The sweater is just fire, very soft and pleasant to the body, the color matches the photo! I hope the composition is as it is written on the label, let’s try a sock. On the size 44 sits free, in the waist is not in the guise.
N***a –
Excellent.
V***a –
Excellent quality, the seams are even
Customer –
This time, delivery plus failed, the first time the parcel went so long, already 1,5 months. But on the quality of the thing it did not affect)) the sweater is very soft and pleasant to the body.