Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of fatehcart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***r –
Pleasant, warm and soft. Everything is well stitched
E***A –
варежки тянутся, на руку небольшую сели хорошо, внутри синтетика, греют отлично, мягкие пушистые
Customer –
Mittens are excellent! Warm, soft, fluffy and pleasant to the body! Color is beautiful! Sent fast! Product and store recommend!
A***o –
Cool mittens are very satisfied with it 06.01.2021 came the parcel 25.01.2021 in Kemerovo. thanks to the store
T***a –
The order was January 4. 26 has already received the parcel. Warm.
Customer –
Fast delivery
V***v –
I bought a girl. I was pleased :). Came quite quickly, just under a month-for an order with such a price is not bad. See Photo. The goods and store are recommended. On the sock-let’s Unsubscribe :).
M***v –
Approached the size 6.5-7.
S***a –
Soft, fluffy, the color is brighter than in the photo, the size of the usual female hand, double, warm
M***a –
Варежки пришли точно как на фото,без повреждений.Мягкие и удобные.Точно по размеру,без запаха.Доставка быстрая,в указанные сроки.Продавец отправил товар быстро
L***a –
Warm, cute, fluffy mittens, good quality. Reached exactly a month in Vladivostok. Track wasn’t tracked. Great store, sent the same day!❤
D***o –
Cute, fluffy and inside and outside, immediately visible-warm. Delivery took three weeks.
A***. –
It came that and ordered made well. Long shipping, track not tracked
A***h –
In general, mittens are good, soft and warm! Of the minuses: The color is darker than stated, there was a small hole, the seams are worked out for 3ku)
E***a –
Sending долгая-6 days, maybe it was because the order came in, for sale Ali 11.11. Delivery-19 days, with partial tracking, about the arrival of the parcel, to the office, SMS came. These mittens, just Van love, are sewn well, the most delicate lavender color, very fluffy, fur is not kutsyy, soft, but warm… Mmm! 🙂 According to composition, I do not know exactly, but naturalochka is present, judging by the reaction, on mittens, sobakenov 🙂 they shed quite a bit, but not deadly. The only but, IMHO, fit only on small pens. On sale Ali, bought at a big discount, with coupons, for only $1,63 (about 125 rubles, at the purchase rate).
O***o –
Wonderful mittens! I ordered pink and purple. Color saturated-the photo did not pass, unfortunately.
O***a –
Very warm, double! My size 7,5 came up perfectly! Only for a very long time, since the beginning of November…
K***v –
In my region zima-30. These mittens are just high, the stove is very warm
E***A –
Lighter than in the photo of the store, but warm. Thank you very much to the seller and prosperity