Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of fatehcart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a –
Excellent sweater, pleasant to the body, suitable for tall girls. Took on the recommendation of irilook
E***k –
Everyone is happy)
А***н –
Very beautiful and pleasant to the body sweater. Fit perfectly
M***a –
I did. Warm, thick, honestly thought that it would be easier) electrified. Slightly prickly, but generally pleasant to the body and very beautiful color. Tags with composition no
L***a –
This is the third thing from this store. Fast shipment, ordered 19.11, came in Samara 09.12. Nice sweater. On me, of course, not straight overover, the size looks, but very freely on og 100, OT 85, about 114. Beautiful, nice sweater. Thanks toppies. and @ irilook.
V***y –
All as in the photo. Very warm. Nice quality.
A***n –
Very good, soft, warm! The oversize is such, good, but it does not fat at all. Birok no, the seams are all flat, the threads do not stick out anywhere. Very davolna quality and very fast delivery, less than two weeks. Thank you to the store, I will order more necessarily!!!
E***a –
Chic color, delight
N***o –
I will return, very synthetic and already have spools ((
M***a –
Cool, soft. On the height of 173 sleeves are even long, but the cuffs are tight so everything is fine
E***a –
Свитер красивый, как на картинке.
O***o –
очень хорошее качество. на параметры 88-67-92 село хорошо. на рост 162 ниже талии на 7-10 см.
I***r –
Very fast delivery Product conforms to the description. Beautiful texture and beautiful colors
M***s –
Cool sweater, large neckline, warm
A***k –
The sweater is quite dense, warm, synthetics, the color is beautiful, took lavender. In size, perfectly sat on 46, the sleeve is long. Arrived in 3 weeks. I’m happy with the purchase. Recommend)
O***a –
The sweater is good. It’s not white, it’s milky. I took this lavender. Warm.
N***a –
The color is not bright, dirty-purple. There are no tags. Synthetic fabric-electrified. Threads are not accurate, the seams are even, the sleeve is full long. Came in a branded bag. Let’s see how it will be worn
L***l –
Thank you very much to the store for fast delivery and quality goods this is not the first purchase I do, very satisfied
P***a –
Height 176, 44 size
R***l –
The parcel came quickly. At its 48 size The sweater approached, but at a height of 158 cm, the sleeves are very long. The color is pleasant, soft to the touch, but it’s 100% synthetics.
K***a –
Good soft to touch If you have any questions, write in Instagram Delivery month
N***a –
Excellent.
C***o –
A month to arrive in Italy, warm and soft, no smell, just have abundant on him to me that are 42/44 European size, but I like, the board
S***e –
Good
R***h –
The jacket is super, thanks for the tip to her @ irilook ) my INST: @ rina_shaim) it was less than a month before Bashkiria. Ordered 01.12, came 18.12.
R***r –
It is gorgeous
3***r –
Surprisingly very pleasant to the body sweater. Color matches. The only thing, my height is 160 cm, size S, the oversize is strong enough and the sleeves are too long. If you have a higher height, it will be perfect.
I***h –
Excellent pullover, soft, large, voluminous, really liked! On parameters 175 growth ог105-от80 moderate oversizd. Dense, warm, pleasant, V-cutout favorably emphasizes the chest! Thanks to Irina @ irilook, on her recommendation she bought an excellent product!
E***a –
The sweater is large, at 48, it seems, quietly fit, I have 44, the oversize is decent, sleeves are long, a little prickly. I do not regret buying, I did not communicate with the store. I came to St. Petersburg very quickly.
V***m –
Very beautiful, pleasant to the touch, cozy and warm jacket, thanks to the store.
E***a –
The color corresponds to the picture of the store-dirty blue, strongly electrified and clearly should be expected spools) such ….
R***k –
Thick, voluminous, the quality is good, at 84-67-95 is excellent, sleeves long as needed for 169 growth
L***e –
Thought the color will be like in the picture, in reality, lighter, some dirty-camel, not delighted. Quality norms
A***a –
Super thing, very adopted to the touch, fast delivery.
7***7 –
I did not expect this quality. Oooochen cool cat, Quality is super. Warm and soft
M***a –
Color is pleasant, the sweater is soft
C***a –
Very beautiful sweter. Love it! Thank you!
Z***a –
The goods came very quickly. No marriage. Touch soft. Synthetics. The sweater sits well, the sleeves are not short (my height is 174 cm, 93-78-98). Probably will roll up .. But I still have not.
L***a –
The jacket is dense, but you take in your hands, the whole cracks, electrolyzes
E***o –
The sweater is soft, but very oversize for size 44. When hand washing absorbs a lot of water and becomes huge and heavy, wash in the machine.
I***a –
Pleasant, soft, until I washed, but it was already covered with pellets, I did not like the color, it is grayish
K***a –
Put the calendar, very nice, thank you)
N***k –
She’s a racist. I want this lavender.
Customer –
The sweater is very pleasant to the touch, it looks just awesome: 3 I’m delighted. I advise everyone to buy 🙂
O***y –
Soft and warm white sweater. It is convenient to fill in pants, which is no less important.
G***r –
On the growth of 160 bolshevata.
E***a –
A beautiful sweater, soft pleasant to the body. Delivery month from the Moscow region
R***k –
The size of XS-S is too big and the color thought will be lighter, but the quality is steep
I***a –
Perfect! And very fast! Thank you so much to the store