Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of fatehcart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***a –
The jacket is just delight!! I reached the NP in three weeks, the track was tracked. Color rich, seams even
A***Z –
At 42 m is great, it was necessary to take s
A***a –
A good jacket for its price, in windless weather up to-6 degrees fit. Comfortable, large pockets, large hood. Unusual material. The size perfectly approached, usually I wear s.
M***r –
I remained satisfied with the jacket, for such money so cute, comfortable, sewing good, nothing pulls does not press) took M for a height of 154 cm) in general, I’m happy with the order for 100%
Customer –
The jacket is comfortable, soft, light. -5 in Moscow with a sweater is quite comfortable. The hood is cool that it is large, you can put on any shaaku and put on a scarf)))
A***O –
Delivery to C-Pb 10 days. The jacket is normal. Stuffed well. Bulk. But the filler is strange, like lumps. The color is beautiful.
Customer –
AAAAAA what am I pleased))) I read reviews and ordered M for height 165, 90-67-92 cm! Straight excellent!!!!! It came in 9 days, which is very amazing in front of Ng. The calculation was on January 6. But I was lucky)))) riveting I’m afraid to touch again)) and as in the review of one was that one shoulder is not stuffed, I have the same, but this is not noticeable! Advise! The store quickly sent an hour after payment!!! Thank you!
A***n –
Girls jacket good, I took with discounts for 2200, first ordered Black then girlfriends advised to take on brighter, wrote to the store asked to change to purple, thank you for changing, now about the delivery, ordered on November 17 received on November 26, jacket about 3 weeks was at customs, in life Wear S sometimes even Xs, Size M sat as an oversize, it is very light, I think to-10 will be norms, the quality is also normal, not super sure, but for such money is quite good, minus that there are no holders of milking the belt and it slides, I’ll try to think of something
R*** –
Height 167, weight 51, size m. Sits well enough, my jacket is stuffed well/evenly. I went in it at-5/in St. Petersburg it feels like-8, very warm provided that it is still wearing a suit with fleece. I like the jacket, I advise you to buy it!! Seller good!!!
Customer –
I cost 2200₽, in fact this money is worth it. And the fabric and lining are thin. Warm, but there is a feeling, uneven insulation. Regular casual jacket. On the growth of 167 and 44 size-L volume, oversize.
A***a –
Brought in a month, the size L looks good, the filler in places uneven, but in general the quality is satisfied, sleeves good my height 169 cm
R***r –
Jacket fire! On the growth of 163 86/60/84-oversize, look very worthy! Quality at altitude!
M***o –
The jacket is very like, the quality is very good for its money. It is warm enough, at least at-15 in it did not freeze. And I did not regret at all that I took the size L, sits freely and can be worn under the bottom oooochen thick sweater.
V***a –
Jacket fire!!! The size of M at 42 is quite large oversize, but I like it, on the height of 162 cm sleeves of sufficient length. The heat is somewhere up to-10. Lilac color is the same as in the photo. Advise!
V***a –
No for the belt loops, came very crumpled
Customer –
Долго шла посылка, но в общем качество за такие деньги хорошее
R***r –
Модненько)
A***v –
Of course, the plaschevka is thin, you will catch, immediately tear, but I liked the style, on the parameters 90-82-100 L is excellent, you can safely put on another sweater warm, at-20 does not blow and not cold, I’m not cold Perfectly covers the back, the only thing-I did not like how the sleeves were processed, it would be better to do with the cuffs, but…
A***a –
Quality is excellent, delivery fast to my mail 160 length is good Ynutrin is more like a sintepon than Pooh I recommend a very good jacket